Memorial-610 Hospital for Animals

910 Antoine Drive
Houston, TX 77024

(713)688-0387

www.mem610.com

Dear Clients,

 

As our community begins to feel the impact of the coronavirus (COVID-19), we want to share with you the steps we are taking to help protect the health and safety of our customers and our healthcare team members, which is always our top priority.  We are open for business and ready to serve you and your pets.  We are closely monitoring local and national reports on the evolving impact of COVID-19 and, based on guidance from the Centers for Disease Control (CDC), the World Health Organization and applicable public health agencies, we have developed plans that will allow us to respond appropriately.  Our aim is to have our established protocols last throughout the pandemic period, being proactive, but accommodate your needs.

First, we want to state that there is no evidence that animals, including pets, can be infected with COVID-19 or spread the virus.  The CDC recommends the following if you are ill:

  • Maintain separation and avoid direct contact with pets and other animals, including petting, snuggling, being kissed or licked, and sharing food
  • Try to make alternative arrangements for someone to look after pets in case you become ill
  • If you must care for your pet or be around animals while you are sick, wash your hands before and after you interact with pets and wear a face mask to prevent spreading aerosol virus onto your pet

Memorial-610 is committed to protecting the health and safety of our clients, employees and members of the community during this global coronavirus pandemic. Veterinary and human medical institutions alike are working to proactively implement measures to decrease transmission of the virus and “flatten the curve.” Like most businesses, we are being vigilant and cautious. We are increasing the frequency of wiping and disinfecting everything thoroughly between patients and clients, per CDC guidelines, to keep our office clean and safe. We will be decreasing foot traffic in our facility. We also may have decreased staff availability over the next few weeks, due to closure of schools and daycare facilities.

In line with the recommendations from local and national health authorities to help stop the spread of the virus, we ask your assistance with the following protocols:

  1. If you have a fever, cough, or otherwise are not feeling well, please stay home. You can call, text, or email us to reschedule your pet’s appointment. You may also be able to utilize our telehealth service (see below).
  2. If you have recently traveled – either within the US or internationally-- please do not accompany your pet for veterinary care for at least 2 weeks after your arrival back home.
  3. The recommendation for the community during this pandemic is to temporarily yet significantly reduce human-to-human contact to reduce spread of the virus.  We will do our part by seeing sick or emergent patients as needed; however, if the care your pet needs is wellness only, your pet may be seen as a drop-off appointment to minimize human contact/exposure.
  4. To help reduce risk (yours and ours), please contact us via telephone when you arrive with your pet. We can then determine the correct protocol (in-hospital appointment or drop off) for you and your pet. We want to avoid unannounced human visits to avoid risk of exposure.
  5. To limit human to human exposure, we will be performing more examinations and diagnostic tests on your pet in the comfort of our hospital’s main treatment area, rather than in an exam room. We are moving to more of a “curbside” model to serve you, which allows us to interact with you in an open-air space rather than a confined exam room, and allows you to wait in the safety and security of your own vehicle.
  6. We request that your pet be accompanied by no more than one healthy individual, and we may limit the number of people during the appointment. We are trying to keep the waiting area empty and are cleaning it often. Decreasing the amount of people in our small reception area and exam rooms will further assist in reducing exposure.
  7. Memorial-610 has never charged a cancellation fee for missed medical appointments. However, please contact us as soon as possible if you decide to cancel your appointment, so that we can make the appropriate staffing decisions. For scheduled anesthetic procedures, during this time, cancellations will not void deposits and deposits will be honored through 6/1/2020.
  8. Please, follow the CDC guidelines for your and your family’s health by frequently washing hands, staying home when sick, and covering coughs and sneezes: https://www.cdc.gov/coronavirus/2019-ncov/community/home/index.html
  9. If you need to pick up medication or drop off or pick up a pet, please call us from the parking lot and we will handle your interaction with minimal contact with others, following the guidelines set by the CDC.

 

Telehealth Services

We are happy to announce that we are now offering a virtual visit platform called TeleVet. The TeleVet app also allows for telemedicine, providing veterinary professionals and our clients the ability to perform virtual consultations from the privacy of your home.  This resource is especially timely given the COVID-19 outbreak.  As the Coronavirus situation intensifies, we ask that all of our clients download the app so that we may continue providing you with the high standard of care that you have come to expect from our practice.  We offer this service during normal weekday office hours and by appointment.  You may download the app for either an iPhone or Android phone.  A health examination of your pet within the past 12 months at Memorial-610 Hospital for Animals is required for us to perform a TeleVet visit with you.  Obviously, not all scenarios can be dealt with in a virtual format, but we can at least offer guidance and be available in a safe platform.  There is a link on our home page for you to download the app: www.mem610.com

 

 

Memorial-610 Hospital for Animals cares about our customers, pets and team members. At the core of our commitment to you is excellent customer service. This will not change, even as the situation evolves, and we intend to continue to meet the needs and expectations of our customers.  We will continue to monitor the situation and adjust the actions taken as necessary to help limit the spread of this virus and do our part in helping to protect our community.

 

Sincerely,

Stephen Pittenger, DVM
Diplomate American Board of Veterinary Practitioners
Board Certified in Canine and Feline Practice
Chief of Staff, Memorial-610 Hospital for Animals

Carlye D. Rose, DVM
Diplomate American Board of Veterinary Practitioners
Board Certified in Canine and Feline Practice
Board Certified in Feline Practice

Amy C. Garrou, DVM
Diplomate American Board of Veterinary Practitioners
Board Certified in Canine and Feline Practice

Casey D. Lee, DVM
Diplomate American Board of Veterinary Practitioners
Board Certified in Canine and Feline Practice

Blythe Haman, LVT
Veterinary Technician Specialist, Canine and Feline Practice
Practice Administrator