Supplies

The link provided below will allow you to purchase supplies and medications online though our secure site. These medications will be delivered directly to you by our distributor. If the item is a prescription drug, the order will be transmitted to us for approval prior to the medication being shipped. All billing will occur through our hospital. The medications and supplies will be delivered to your door by our distributor, NLS Animal Health, LLC.

Click to enter Memorial-610 Hospital for Animals MyVETDirect Website

Can anyone place an order on your site?

No - only current clients of Memorial-610 Hospital for Animals are eligible to shop on this site. We must have a valid veterinarian/client/patient relationship with you. While anyone may visit and register on the site, only clients of Memorial-610 Hospital for Animals will be approved and allowed access to the site.

What can we order here?

The are many products available on the site. Shampoos, Purina and Royal Canin pet food, nutritional supplements and prescription medications are all available.

How much is shipping?

On non-food orders totaling greater than $39, shipping is free. On orders less than $39, shipping is only $3.99. Food orders are handled differently, due to the weight of these items. For diet shipments, there is a flat $8 shipping fee charged per vendor. If you order a bag of food from Purina AND a bag of food from Royal Canin, you would incur this $8 flat fee from both companies, totaling $16 shipping. These freight fees are charged whether you order one bag of food or more - so two bags of food incur only one $8 fee. These food freight charges are in addition to any other shipping fee that might be incurred on the order. You shopping cart will display to appropriate charges prior to you submitting your order.

Who fills my order?

While your order is placed on the website, the actual review and approval of your order occurs in our office in Houston. Any prescriptions that are needed are also reviewed and approved or denied as medically necessary by the attending veterinarian that you and your pet have a valid v/c/p relationship with. Once the order has been reviewed, it is released for shipment or the appropriate prescription is transmitted to the pharmacist. The order is actually packaged at the warehouse (see below for shipping information).

How do you bill my credit card?

Your credit card will be charged once the order is approved and released to shipping. Your card is charged through our office in Houston and will appear on your statement as it always has when run in our office. We will use the credit card that you provided during the ordering process. If there is a problem with your payment, we will contact you directly.

Where will my order ship from and when will it arrive?

Items other than the diets will ship from our distributors warehouse in Virginia. These shipments will be via United Parcel Service. These will take 4 to 5 business days to arrive at your door. Diets will drop ship from either Purina or Royal Canin warehouses directly to you, usually arriving in 3 to 5 business days.

If there is a problem with my order, who do I contact?

You will contact us here at Memorial-610 Hospital for Animals at either 713-688-0387 or via email at refills@mem610.com